How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in paper bags or woven bags or boxes. 

We pride ourselves on the quality of our packaging.

What is the range of locations to which Numinous India ships products?

Numinous India ships throughout India! 

My order has been shipped. Now how can I track it?

• Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.
• Following are some our trusted courier partners:
  1. India Post – https://www.indiapost.gov.in/
  2. Delhivery – https://www.delhivery.com/

What is the estimated delivery time?

We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays)

• Though, we keep 95% of our inventory, certain products need to be sourced so that we can live up to our promise of providing fresh, non-expired products.
• While we are trying our best to avoid this situation, these products might delay your order. However, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 3 days of order date.

Are there any shipping charges applicable on my order?

• We have standard shipping charges for most addresses.
• You can get to know shipping charges during checkout.